Quality management in nursing
and geriatric care
Highest requirements on quality management in nursing and geriatric care
Aside from its classical use in development and production, quality management is becoming more and more important in the service sector nowadays. Apart from general health care in hospitals, this is crucial in the nursing department since efficient planning of processes and efficient utilization of resources are those factors that are decisive for the quality of the services offered and in the end, also for their profitability.
Assessment of quality management in nursing
Quality management serves several purposes at the same time when it comes down to nursing. The most important part is definitely about compliance with the legal regulations in force, which are very strict in this department, of course. But it’s also about public image, of course. Suitable certificates, external audits and further training serve as features attesting the quality of the offered services. Open quality management makes for transparency and also reinforces trust and customer satisfaction. But of course, this is not least also in general about the improvement of working processes and interfaces, which can enhance service quality and even reduce costs at the same time.
But quality management in nursing and geriatric care won’t work best if it’s just based on imposed instructions. Acceptance by the circle of persons who actually do the nursing is crucial. These coworkers need to realize that quality management helps their work and is not just an additional burden on top of a job which is stressful anyway.
Quality management software as an important element in the area of nursing and geriatric care
Due to the very complex and sensitive processes quality management is faced with in nursing and geriatric care, the utilization of specialized quality management software would be a great idea. Suitable quality management software helps actively to better plan, to manage and to control problematic interfaces and areas. Efforts and costs can be reduced, thus and the quality of the services can be made sure of. Such software avoids redundant processes in a targeted manner and helps to minimize or prevent problems with sensitive interfaces through comprehensive risk management. Therefore, optimized quality management in the area of nursing with the aid of process-oriented quality management software is one of the most efficient means for guaranteeing compliance with legal regulations and customer satisfaction but also profitability in the long run.
Quality management in the area of nursing with PeRoBa GmbH in Munich
The PeRoBa Management Consultancy in Munich supports you comprehensively with the introduction and optimization of quality management measures in the nursing department. We are glad to help you with the analysis and implementation of a suitable quality management system irrespectively of whether you want to obtain your first certification, a new certification or a conversion of existing certificates. We analyze and optimize your processes, your organization and your infrastructure. We perform internal audits, train employees in practically dealing with quality management and help with planning and obtaining important certifications.
Quality management in nursing - FAQ
In the areas of nursing and elderly care, DIN EN ISO 9001 is considered the standard for the implementation of a quality management system. Just like in other sectors, an ISO 9001 certification provides the perfect basis for optimizing processes and improving nursing quality as well as for client trust and client satisfaction.
As a supplement to that, the relatively new DIN EN 15224 is also suitable for introducing specific quality characteristics in health care.
The general guidelines of ISO 9001 are depicted for health care in a sector-specific manner by DIN EN 15224, which uses the correct terms and the specific processes, above all.
Particularly, 11 specific quality characteristics have been defined:
Appropriate, correct care; availability; continuity of the care; effectiveness; efficiency; consistency; evidence-based, knowledge-based care; patient care, including the physical and psychological integrity of the care; integration of the patient; patient safety; timeliness and accessibility.
A certification (ISO 9001) offers several advantages at the same time. First thing, costs can be saved through improved processes and problems with subsequent costs can be avoided in a targeted way. The implementation and abidance by state directives is facilitated. Besides, improved care creates trust and acceptance on the part of the clients and their families.
The nursing staff also stands to gain from clearly structured processes and precise directives. Additionally, it often becomes easier for nurses to suggest “best practices” of their own and to integrate them in the used quality management system.
Apart from the respective sector, the costs of an ISO certification also depend strongly on the numbers of the coworkers. Many sites also increase internal and external certification costs. Therefore, legitimate cost estimations always consider individual circumstances. State subsidies can help to reduce costs to a great extent.