A holistic approach is the best way to maximize the impact of a quality management system. Only a holistic understanding of quality ensures the future quality ability of a company. In order to have succeed with this approach you have to think about Total Quality Management (TQM).
In this context, it is important to introduce and evaluate relevant and good indicators (KPI). One possible solution can be the Balanced Scorecard, especially in relation with the success factors of the EFQM Model.
The E.F.Q.M. Model differs in enablers and results processes and you have to keep in mind that the oranisation will be continuously changed. Through best practice and implementation of innovations emerge changing requirements on the processes and statements “we have always done it” has to be questioned.
Contact us if, for instance, you would like your customer processes to be reviewed!
Increase Efficiency – by minimizing conflicts
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